Privacy Policy

FOXPHONES (the trading name of Nefix International Ltd) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FOXPHONES is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

• Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
  
• Financial information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
  
• Account information: Including your username, password, security questions, and settings.
  
• Transaction information: Including the items you view, put in your cart, or purchase, and your past transactions.
  
• Device and Usage information: Including IP address, browser type, unique identifiers, and how you navigate the Services.

We use your personal information for the following purposes:

1. Provide and Improve Services

To fulfill orders, process payments, and manage your account.

2. Marketing and Advertising

To send promotional communications and show targeted advertisements based on your activity.

3. Security and Fraud Prevention

To authenticate your account and detect or investigate fraudulent or malicious activity.

4. Legal Reasons

To comply with applicable law or respond to valid legal process.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

• Shopify and Vendors: We share data with Shopify and vendors who perform services on our behalf, such as fulfillment, shipping, and data analytics.
  
• Finance Providers: We share financial and transaction information with third-party payment and finance providers, such as Klarna and Clearpay, to facilitate your chosen payment method.
  
• Business Transactions: In connection with a merger, bankruptcy, or to protect our legal rights.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may use personal information collected about your interactions with our store to provide enhanced features. For more details, you can visit the Shopify Consumer Privacy Policy.

If you reside in the UK or European Economic Area, you have specific rights in relation to your personal information:

• Right to Access / Know: You may request access to the personal information we hold about you.
  
• Right to Delete: You may request that we delete your personal information.
  
• Right to Correct: You may request that we correct inaccurate information.
  
• Objection to Processing: You may ask us to stop or restrict the processing of your data.
  
• Withdrawal of Consent: You have the right to withdraw consent where we rely on it to process your data.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO) (www.ico.org.uk).

Should you have any questions about our privacy practices, or if you would like to exercise your rights, please contact us:

FOXPHONES (Nefix International Ltd)

• Email: nefixinternational@gmail.com
  
• Address: Unit 16, Small Heath Trading Estate, Armoury Road, Birmingham, ENG, B11 2RJ, GB
  
• Legal Data Controller: Nefix International Ltd