Ordering

Have questions regarding your orders? Find answers here.

How do I place an order?

Simply select your device, choose your desired grade, and head to checkout for a secure, multi-step payment process.

Can I modify or cancel my order after it's been placed?

Please contact us immediately via email; we process orders fast, but we will always try to catch it before it ships.

Product

Got questions related to our products? Get them answered here.

What does your grading information mean?

Our grades range from 'Pristine' to 'Good,' reflecting the cosmetic condition while guaranteeing 100% technical functionality.

Are your devices SIM-free/Unlocked?

Yes, every iPhone and iPad we sell is fully unlocked and ready to use with any network provider worldwide.

Payment

All your payment queries answered here.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay, alongside flexible financing through Klarna and Clearpay.

Is it safe to provide my payment information on your website?

Absolutely; our store uses industry-standard SSL encryption to ensure your personal and payment data is 100% protected.

Return

Find answers to your queries regarding returns.

How do I return an item?

Initiate a return within 30 days by emailing our team; we will provide a clear step-by-step guide for your refund or swap.

Who pays for return shipping?

If the device is faulty, we cover the costs; for change-of-mind returns, the customer is responsible for secure, tracked shipping.

Shipping

Find answers to all your shipping related queries.

How long does it take for my order to ship? 

Orders placed before 3PM ship the same day via premium couriers, typically arriving at your door within 24 hours.

Can I track my order? 

Yes, you will receive an automated tracking link via email or SMS as soon as your device leaves our facility.